Local and International Calls
+86 28 8514 3610
+86 891 688 1576
Emergency Call
+86 153 2818 3728
Email Address



Your 10 Rights Guaranteed

Travel West China values its position as a leader and innovator in the travel industry of west China. We believe you deserve great travel experiences here. We, the people of Travel West China, in order to form a more perfect union between travelers and us, raise the standard of travel, provide complete support for people who venture beyond homes, promote life-enriching experiences, and secure the joy of travel, do guarantee 10 travel rights our customers enjoy with us.

  • You have the right to book with Travel West China that looks out for you, all trip long
    Neither overbooked hotel, nor pool renovation, nor missing rental car, nor lost reservation should stand in the way of you and a smooth trip. That's why Travel West China Guarantees that everything about your booking will be right, or we'll work with our partners to make it right, right away. And that's why this guarantee means that we look out for you from the very moment you book with Travel West China.
  • You have the right to the best overall value in travel
    Travel enriches your life when it's done right. We understand that on top of a guaranteed low price, travelers need useful, insider information, the security of reliable customer support, and control over the details that make a trip smooth, efficient, and truly great.
  • You have the right to a straightforward presentation of your options
    We want you to choose the options that best suit you. If a hotel has rooms available, we won't lead you to believe that the hotel is sold out. We also won't subject you to impossible terms and conditions that make an offer hollow.
  • You have the right to enjoy the consistency and coherence
    All travel booked with Travel West China will be consistent with the promise of its detailed description in your confirmed travel itinerary that your personal travel advisor would send to you.
  • You have the right to find what you're looking for quickly and easily
    That's why we promise the reply to your inquires or questions within 24 hours.
  • You have the right to speak with someone and get help anytime.
    Call one of our knowledgeable representatives or your personal travel advisor for help anytime at (86-28) 8514 3610 or use the Skype to speak with Fiona at fionashong. We're here to help you 24/7.
  • You have the right to get the best offer/lowest price
    You can enjoy the lower rate, but better service for travel booked with Travel West China.
  • You have the right to get the compensation due to our mistake
    Human error happens; nobody's perfect; but in those rare case that we make a mistake, you can count on us to fix it or work with you to offer a reasonable alternative.
  • You have the right to get the comparable arrangement in case of force majeure
    If we learn of something that might make your trip less enjoyable, we'll contact you before you go and give you the option to make other arrangements.
  • You have the right to be inspired by Travel West China
    Like a well-traveled friend just back from an adventure tour of Tibet, we want to inspire you to see the real beauty of West China.
The 10 Rights Travel West China Guarantees is our promise to our customers that we'll do our utmost to take care of you - that when you book with Travel West China, you'll never roam alone. This promise extends to your entire trip experience to assure that you're getting a great deal for the travel you want from Travel West China.

^ Top


Related Information

Site Search

What Our Customers Say

"What a pleasant surprise that you guys had helped us get the group visa and all the Tibet travel permits which allowed us to enter Tibet from Kathmandu, Nepal immedidately upon our arrival. Even without speaking English, the driver made us feel very comfortable. He was friendly and always on time. Thanks for your excellent organization. We had a very nice and beautiful trip in Tibet!"

Matthias Beukelaar

[More Testimonials]

News

2017-11-24 00:55:46
Second Panda Pair Released into Wild in Sichuan of West China

2017-10-01 02:05:52
Chola Mountain Tunnel on Sichuan-Tibet Highway Opened to Tourists

2017-09-07 21:30:15
Kyirong-Rasuwa Border between Tibet and Nepal Officially Opened to Tourists

2017-08-17 21:43:57
Ancient Lijiang on Old Tea Horse Trail Packed with Cultural and Natural Treasures

2017-07-30 20:36:36
Monpa Ethnic Group Offers Colorful Culture in Tibet

[More News]