Your 10 Rights Guaranteed

Travel West China values its position as a leader and innovator in the travel industry of West China. We believe that you deserve great travel experiences in West China. We, the people of Travel West China, in order to form a more perfect union between travelers and their travel provider, raise the standard of travel, provide complete support for those who venture beyond their homes, promote life-enriching experiences, and secure the joy of travel, do guarantee the 10 rights our customers enjoy with Travel West China.

• You have the right to book with Travel West China that looks out for you, all trip long
  Neither overbooked hotel, nor pool renovation, nor missing rental car, nor lost reservation should stand in the way of you and a smooth trip. That's why Travel West China Guarantees that everything about your booking will be right, or we'll work with our partners to make it right, right away. And that's why this guarantee means that we look out for you from the very moment you book with Travel West China.
• You have the right to the best overall value in travel
  Travel enriches your life when it's done right. We understand that on top of a guaranteed low price, travelers need useful, insider information, the security of reliable customer support, and control over the details that make a trip smooth, efficient, and truly great.
• You have the right to a straightforward presentation of your options
  We want you to choose the options that best suit you. If a hotel has rooms available, we won't lead you to believe that the hotel is sold out. We also won't subject you to impossible terms and conditions that make an offer hollow.
• You have the right to enjoy the consistency and coherence
  All travel booked with Travel West China will be consistent with the promise of its detailed description in your confirmed travel itinerary that your personal travel advisor would send to you.
• You have the right to find what you're looking for quickly and easily
  That's why we promise the reply to your inquires or questions within 12 hours.
• You have the right to speak with someone and get help anytime.
  Call one of our knowledgeable representatives or your personal travel advisor for help anytime at (86)-28-85143610 or use the MSN messenger to speak with William at travelwestchina@hotmail.com We're here to help you 24/7.
• You have the right to get the best offer/lowest price
  You can enjoy the lower rate, but better service for travel booked with Travel West China.
• You have the right to get the compensation due to our mistake
  Human error happens; nobody's perfect; but in those rare case that we make a mistake, you can count on us to fix it or work with you to offer a reasonable alternative.
• You have the right to get the comparable arrangement in case of force majeure
  If we learn of something that might make your trip less enjoyable, we'll contact you before you go and give you the option to make other arrangements.
• You have the right to be inspired by Travel West China
  Like a well-traveled friend just back from an adventure tour of Tibet, we want to inspire you to see the real beauty of West China.

The 10 Rights Travel West China Guarantees is our promise to our customers that we'll do our utmost to take care of you - that when you book with Travel West China, 'you'll never roam alone. This promise extends to your entire trip experience to assure that you're getting a great deal for the travel you want from Travel West China.

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